Pizza Bites Refund Policy

Effective Date: 07/09/2023

At Pizza Bites, we are committed to delivering exceptional quality & service.

If you are not completely satisfied with your order, our refund & replacement policy ensures your concerns are addressed promptly and fairly.

1. Eligibility for Refunds or Replacements

Notification: You must notify us of any issues with your order on the same day it was received preferably immediately.

Condition: To qualify for a refund or replacement, no more than 10% of the product may be consumed, & the product must be returned in its original condition, undamaged.

Proof of Purchase: Proof of purchase (e.g., receipt, images, order number) is required.

2. Return of Unsatisfactory Products

Unsatisfactory items must be returned to us for inspection.

If the order was delivered, our delivery driver will retrieve the product. Refunds or replacements cannot be processed without the return of the product.

3. Inspection and Resolution

Once we receive the returned item, we will inspect it to confirm eligibility for a refund or replacement.

Refunds or replacements will be issued promptly if the claim is valid.

4. Exclusions

Requests initiated after the same day of receiving the order will not be eligible.

Products that are damaged, consumed beyond 10%, or not returned in their original condition cannot be refunded or replaced.

5. Contact Information

For complaints, refunds, or replacement requests, please contact us:

WhatsApp: 069 316 0343

Email: info@pizzabites.co.za

Include your order details (order number, contact information) & a clear description of the issue.

6. Discretionary Review

Pizza Bites reserves the right to evaluate refund or replacement requests on a case-by-case basis to ensure fair & reasonable resolutions.

By placing an order with Pizza Bites, you agree to the terms outlined in this policy. Thank you for choosing Pizza Bites!